Products
DO YOU OFFER OTHER TEXTILE PRODUCTS OR OTHER OBJECTS FOR INTERIOR DECORATION?
For the moment we only sell cushions for interior decoration. But we are currently investigating the possibility of expanding the use of our designs to other interior products. Your ideas are welcome, let us know! welcome@catsandgreentea.fr
DO YOU OFFER CUSTOM CREATIONS?
Yes, if you want to personalize your cushions, either in terms of dimensions or colors, it is possible. For example, the “Rubis” cushion from the “Les Précieuses” collection can be available in a beautiful intense black. In this case, do not hesitate to contact us via the site contact form, or at the following address: welcome@catsandgreentea.fr or by telephone: +33 (0)6 66 09 68 04.
We can also carry out interior design projects based on our designs.
My command
I AM A PROFESSIONAL (INTERIOR DESIGNER, ARCHITECT, RETAILER, WHOLESALER, etc.) AND I WOULD LIKE TO BUY CUSHIONS ON A PROFESSIONAL BASIS (FOR MY BUSINESS, FOR RESALE, IN LARGE QUANTITIES, etc.). IS IT POSSIBLE ?
Absolutely, you can contact us via the site contact form, or at the following address: welcome@catsandgreentea.fr or by telephone: +33 (0)6 66 09 68 04 and we will get back to you as soon as possible. time limit.
WHAT ARE THE MEANS OF PAYMENT ACCEPTED ON THE SITE?
You can pay for your purchases by Paypal, Bank Cards (Visa, Mastercard, Amex), Shop Pay.
If you wish to pay by bank transfer, contact us at the following address: welcome@catsandgreentea.fr or by tel: +33 (0)6 66 09 68 04
WHAT IS YOUR RETURNS POLICY?
We take the greatest care in the manufacturing of our items. However, if you are not satisfied with the item you ordered or have a manufacturing defect, you can return it to us and we will refund or exchange it.
You can also exercise your right of withdrawal by using, if you wish, the withdrawal form on our site.
Return costs are only covered in the case of defective products or delivery errors which are our responsibility.
The item(s) must be returned to us unused, unwashed in perfect condition and in their original packaging.
HOW CAN I CONTACT YOU?
We can be reached Monday to Friday from 9 a.m. to 6 p.m. at the number: +33 (0)6 66 09 68 04 or by email at the following address: welcome@catsandgreentea.fr. You can also use the contact form on our site.
Transportation
I DO NOT LIVE IN FRANCE, CAN I BUY ON YOUR SITE?
We sell primarily to European Union (EU) countries. However, if you reside outside the EU, do not hesitate to contact us via the site's contact form, or at the following address: welcome@catsandgreentea.fr or by telephone +33 (0)6 66 09 68 04
WHAT ARE THE DELIVERY TIMES ?
Orders are prepared within 2 days if the product is in stock, between 4 and 5 weeks maximum if the product is in production. Deliveries by the carrier are ensured in 3 to 6 days (non-contractual indicative times) depending on the destination. In case of payment by bank transfer, the items are sent after effective receipt of the transfer.
WHAT CARRIERS DO YOU USE?
We mainly use the Colissimo service offered by the Post Office https://www.laposte.fr/colissimo
IS IT POSSIBLE TO TRACK THE SENDING OF MY PACKAGE?
Yes, when your package is shipped, you will receive a confirmation email with the tracking number, which can be viewed at: https://www.laposte.fr/outil/suivre-vos-entreprises
WHAT ARE THE DIFFERENT TYPES OF DELIVERY DO YOU OFFER?
You can choose between 2 types of Colissimo delivery: to your home directly or to a Relay Point near you.
WHAT HAPPENS IF I CANNOT PICK UP MY PACKAGE?
You can schedule a new delivery person or provide power of attorney to another person who authorizes them to collect the package for you. You will find more details on the Post Office website: https://www.laposte.fr/outil/modification-livraison
IS IT POSSIBLE TO RECEIVE THE PRODUCTS AT ANOTHER ADDRESS?
Yes, for this you will need to provide a delivery address different from the billing address on the order form.
