CGU / CGV

CGU & CGV

GENERAL CONDITIONS OF USE (CGU)

ARTICLE 1. LEGAL INFORMATION

Under article 6 of Law No. 2004-575 of June 21, 2004 for confidence in the digital economy, this article specifies the identity of the various stakeholders in the context of its implementation and monitoring. .

Each of the expressions mentioned below will have the following meaning in this contract:

• General Conditions of Use: refer to these General Conditions of Use (CGU)
• “Website” or “Site”: designates the website accessible under the URL: https://catsandgreentea.fr
• “The Publisher” or “the Seller” or “the Company”: designate the company SASU cats&green tea, with share capital of €2,000 whose head office is located at the following address: 6, rue d’Armaillé, 75017, Paris, France and registered in the Paris Trade and Companies Register under SIRET number 827 792 441 00012.
• “cats and green tea”: cats and green tea is the name chosen by the company SASU cats&green tea for its e-commerce site. It is a registered trademark.
• “Customer(s)” or “User(s)” or “Consumer(s)”: designate Internet users who use the services of the website.

The Site is published by:

SASU cats&green tea, whose head office is located at the following address:

6, rue d'Armaillé, 75017, Paris, France and registered in the Paris Trade and Companies Register under SIRET number 827 792 441 00012.

Telephone: +33 (0)6 66 09 68 04

Email address: welcome@catsandgreentea.fr

The Publication Director of the Site is: Ms. Gavriela Gazi.

The Site is hosted by:

OVH

2, rue Kellermann,

51100 Roubaix, France

Telephone: 1007 (from France), +33 9 72 10 10 07 from abroad

Website: https://www.ovhcloud.com/fr/

The Seller is a publisher of interior decoration products and services intended for consumers, marketed through its website: https://catsandgreentea.fr

The list and description of the products and services offered by the Company can be consulted on the aforementioned site.

ARTICLE 2. PURPOSE

These General Conditions of Use determine the rights and obligations of the parties in the context of the online sale of products or services offered by the Seller.

ARTICLE 3. CONTACT

For any questions or requests for information concerning the Site, or any report of illegal content or activities, the User can contact the Publisher at the following e-mail address: welcome@catsandgreentea.fr or send a registered letter with acknowledgment of receipt to: cats&green tea, 6, rue d'Armaillé, 75017, Paris, France.

 

ARTICLE 4. ACCEPTANCE OF THE GENERAL CONDITIONS OF USE

Access and use of the Site are subject to acceptance and compliance with these General Conditions of Use (hereinafter CGU).

These General Terms and Conditions can be consulted on the Company's Website at the address:

https://catsandgreentea.fr/pages/cgu-cgv

The Publisher reserves the right to modify, at any time and without notice, the Site and the Services as well as these T&Cs, in particular to adapt to changes to the Site by the provision of new functionalities or the deletion or modification of the Site. modification of existing functionalities.

The User is therefore advised to refer before any navigation to the latest version of the T&Cs, accessible at any time on the Site. In the event of disagreement with the T&Cs, no use of the Site may be made by the User.

ARTICLE 5. ACCESS AND NAVIGATION

Access to the Site and its use are reserved for adults. The Publisher will be entitled to request proof of the User's age, by any means.

Connection and navigation on the Site constitute unreserved acceptance of these General Conditions of Use, whatever the technical means of access and the terminals used.

These T&Cs apply, as necessary, to any variation or extension of the Site on existing or future social and/or community networks.

ARTICLE 6. SITE MANAGEMENT

The Publisher implements the technical solutions at its disposal to allow access to the Site, 24 hours a day, 7 days a week.

For the proper management of the Site, the Publisher may nevertheless, at any time:

• Suspend, interrupt or limit access to all or part of the Site, reserve access to the Site, or certain parts of the Site, for a specific category of Users;
• Delete any information that may disrupt its operation or contravene national or international laws, or the rules of “Netiquette”;
• Suspend the Site in order to carry out updates.

ARTICLE 7. SERVICES RESERVED FOR REGISTERED USERS

1. REGISTRATION

Access to certain services, and in particular to all paid services, is conditional on the User's registration.

Registration and access to the Site's services are reserved exclusively for capable adults who have completed and validated the registration form available online on the Site as well as these General Conditions of Use.

When registering, the User undertakes to provide accurate, sincere and up-to-date information about their person and marital status. The User must also carry out regular verification of the data concerning him in order to maintain its accuracy.

The User must therefore provide a valid e-mail address, on which the Site will send him confirmation of his registration for its services. An email address cannot be used more than once to register for the Services.

Any communication made by the Site, the Company and its partners is therefore deemed to have been received and read by the user. The latter therefore undertakes to regularly consult the messages received on this e-mail address and to respond within a reasonable time if necessary.

Only one registration for the Site's services is permitted per natural person.

The User defines a username and password.

The username and password can be modified online by the User in their Personal Space. The password is personal and confidential, the User therefore undertakes not to communicate it to third parties.

The Publisher reserves the right in any case to refuse a request for registration for services in the event of non-compliance by the User with the provisions of these General Conditions of Use.

2. UNSUBSCRIBE

The regularly registered User may request unsubscription at any time:

• By email to: welcome@catsandgreentea.fr
• By post to the address: cats&green tea, 6, rue d'Armaillé, 75017, Paris, France

3. DELETION OF PERSONAL SPACE AT THE INITIATIVE OF THE SITE EDITOR

The User is informed that the Publisher reserves the right to delete the personal space of any User who contravenes these Conditions of Use and Sale, and more particularly in the following cases:

• If the User makes illegal use of the Site;
• If the User, when creating their personal space, voluntarily transmits incorrect information to the Site;
• If the User has not been active on their personal space for at least a year.

In the event that the Publisher decides to delete the User's personal space for one of these reasons, this cannot constitute damage to the User whose account has been deleted.

This deletion cannot constitute a waiver of legal action that the Publisher could take against the User who has contravened these rules.

ARTICLE 8. RESPONSIBILITIES

The Publisher is only responsible for the content that he himself published.

The Publisher is not responsible:

• In the event of technical or IT problems or failures or compatibility of the Site with any hardware or software;
• Direct or indirect, material or immaterial, foreseeable or unforeseeable damage resulting from the use or difficulties in using the Site or its Services;
• Intrinsic characteristics of the Internet, in particular those relating to the lack of reliability and the lack of security of the information circulating there;
• Illicit content or activities using its Site without having been duly aware of it within the meaning of Law No. 2004-575 of June 21, 2004 for confidence in the digital economy and Law No. 2004-801 of August 6, 2004 relating to the protection of individuals with regard to the processing of personal data.

Furthermore, the Site cannot guarantee the accuracy, completeness, or timeliness of the information disseminated there.

The User is responsible for:

• The protection of its equipment and data;
• His use of the Site or its Services;
• If it respects neither the letter nor the spirit of these T&Cs.

ARTICLE 9. HYPERTEXT LINKS

The Site may contain hypertext links pointing to other websites over which the Site does not exercise control. Despite the prior and regular checks carried out by the Publisher, it declines all responsibility for the content that can be found on these sites.

The Publisher authorizes the establishment of hypertext links to any page or document on its Site provided that the establishment of these links is not carried out for commercial or advertising purposes.

In addition, prior information from the Site Editor is necessary before any hyperlink is set up.

Excluded from this authorization are sites disseminating information of an illicit, violent, controversial, pornographic, xenophobic, racist, homophobic nature, and more generally all those which could offend the sensibilities of the greatest number of people.

Finally, the Publisher reserves the right to remove at any time a hyperlink pointing to its Site, if the Site considers it not to be in compliance with its editorial policy.

ARTICLE 10: CONFIDENTIALITY

In addition to these General Conditions, the Site has a Privacy Policy which describes the way in which personal data is processed when the User visits the Site, as well as the way in which cookies are used.

By browsing the Site, the User declares to have also read the aforementioned confidentiality policy, available at the following address:

https://catsandgreentea.fr/pages/politique-de-confidentialite

ARTICLE 11. INTELLECTUAL PROPERTY

The structure of the Site but also the texts, graphics, images, photographs, sounds, videos and computer applications which compose it are the property of the Publisher (or by default free of rights) and are protected as such by the laws in force in intellectual property title.

Any representation, reproduction, adaptation or partial or total exploitation of the contents, registered trademarks and services offered by the Site, by any means whatsoever, without the prior, express and written authorization of the Publisher, is strictly prohibited and would be liable to constitute an infringement within the meaning of articles L. 335-2 et seq. of the Intellectual Property Code. And this, with the exception of elements expressly designated as royalty-free on the Site.

Access to the Site does not constitute recognition of a right and, generally speaking, does not confer any intellectual property rights relating to an element of the Site, which remain the exclusive property of the Publisher.

The User is prohibited from entering data on the Site which would modify or be likely to modify its content or appearance.

ARTICLE 12. APPLICABLE LAW AND COMPETENT JURISDICTION

These General Conditions of Use are governed by French law. In the event of a dispute and in the absence of an amicable agreement, the dispute will be brought before the French courts in accordance with the rules of jurisdiction in force.

[next page: General Conditions of Sale (CGV)]

 

GENERAL CONDITIONS OF SALE (CGV)

Between the company SASU cats&green tea

6, rue d'Armaillé, 75017, Paris France,

with Share Capital of €2000,

Registered in the PARIS Trade and Companies Register,

Under SIRET number 827 792 441 00012,

Represented by Ms. Gavriela Gazi

As President duly authorized for the purposes hereof.

(The company can be reached by email by clicking on the contact form accessible via the home page of the Site).

Hereinafter the “Seller” or the “Company”.

Firstly,

And the natural or legal person purchasing products or services from the company,

Hereinafter, “the Buyer” or “the Customer”

On the other hand,

The following was stated:

PREAMBLE

Each of the expressions mentioned below will have the following meaning in this contract:

• “General Conditions of Sale”: refer to these General Conditions of Sale.
• “Website” or “Site”: designates the website accessible under the URL: https://catsandgreentea.fr
• “Client(s)” or “User(s)” or “Consumer(s)”: designate Internet users who use the services of the website.

The Seller is a publisher of interior decoration products and services intended for consumers, marketed through its website: https://catsandgreentea.fr

The list and description of the products and services offered by the Company can be consulted on the aforementioned site.

The following provisions are intended to define the general conditions of sale on the Site.

ARTICLE 1: OBJECT

These General Conditions of Sale (hereinafter “CGV”) define the contractual rights and obligations of the Seller and its Customer, natural or legal person, in the context of an online sale of products or services offered by the Seller.

ARTICLE 2. GENERAL PROVISIONS

The General Terms and Conditions exclusively govern the relationship between the Seller and the Customer.

The General Terms and Conditions express the entirety of the obligations of the parties. The Customer is deemed to accept them without reservation, otherwise his order will not be validated.

In the event of doubt about any of the conditions of sale, the practices in force in the distance selling sector by companies whose head office is in France and the Consumer Code apply.

The Seller reserves the right to modify the General Terms and Conditions at any time by publishing a new version on its Site. The applicable General Terms and Conditions are those in force on the date of payment (or the first payment in the event of multiple payments) of the order.

The Customer acknowledges that he has received the necessary advice and information to ensure the suitability of the offer to his needs.

These General Terms and Conditions can be consulted on the Company's Website at the following address:

https://catsandgreentea.fr/pages/cgu-cgv

The Company ensures that their acceptance has been clear and unreserved by setting up a check box and a validation click. The Customer declares to have read all of the General Terms and Conditions, and where applicable the special conditions of sale linked to a product or service, and to accept them without restriction or reservation.

The Customer acknowledges that he has received the necessary advice and information to ensure that the offer meets his needs.

The Client declares that he is able to legally contract under French laws or validly represent the natural or legal person for whom he is contracting.

Unless otherwise specified, the rights granted hereunder are only granted to the natural person signing the order (or the person holding the email address provided).

Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.

In accordance with article L411-1 of the Consumer Code, the products and services offered for sale through these General Terms and Conditions meet the requirements in force relating to the safety and health of people and the fairness of commercial transactions. and consumer protection. Regardless of any commercial guarantee, the Seller remains liable for any lack of conformity and hidden defects in the product.

ARTICLE 3. CATALOG AND ONLINE SHOP

Through the Site, the Seller provides the Customer with a catalog and an online store accurately presenting the products sold, without the photographs or reproductions used in support of their description having any contractual value.

The products are described and presented with the greatest possible accuracy. However, in the current state of the art, the perfect representation of colors and materials can vary significantly from one computer station to another depending on the navigation software, display monitors, graphic accessories, screen or display resolution. The Seller cannot be held liable for this.

The products presented are artisanal or semi-artisanal products; this type of manufacturing does not ensure perfect homogeneity of production. The product delivered may differ from that presented on the Site provided that the difference does not relate to the essential characteristics of the products, that it does not affect their quality and that it does not generate a price increase.

The products are offered while stocks last.

The prices and taxes relating to the sale of the products are specified on the online store website.

ARTICLE 4. PRICE

The Seller reserves the right to modify its prices at any time by publishing them online.

Only the prices in force indicated at the time of the order will apply, subject to availability of the products on that date.

The prices of the products presented in the store are indicated in euros, all taxes included (TTC) on the product description pages and do not take into account delivery and transport costs, which are charged extra.

Applicable taxes (VAT + other possible taxes) are indicated on the product order page.

Delivery and transport costs are indicated separately before validation of the order by the Customer.

Prices take into account taxes applicable on the day of the order. Any change in the rate of these taxes will be automatically reflected in the price of the products in the catalog or online store. If one or more taxes or contributions, particularly environmental, were to be created or modified, either up or down, this change may be reflected in the selling price of the products.

The total amount of the order (all taxes included), including delivery and transport costs, will be indicated before final validation of the order form. Furthermore, the prices offered include discounts and rebates that the Seller may grant.

Payment of the entire price is due after confirmation of the order. Only payments in euros (€) are accepted.

Telecommunications costs necessary for access to the Company's website are the responsibility of the Customer.

In the event of a promotion, the Seller undertakes to apply the promotional price to any order placed during the period of advertising for the promotion.

ARTICLE 5. ONLINE ORDER

Any order placed on the Site requires the creation of a customer account. The Customer must add the selected products to their basket.

An online order form is then generated using an electronic form. By completing the electronic form, the Customer accepts the price and description of the products. The Customer can check the details of his order, the total amount of the order, the delivery/transport costs and can make modifications before any final validation.

The Customer must accept these General Conditions of Sale by clicking in the place provided for this purpose for their order to be validated.

The Customer must provide a valid email address and delivery address and acknowledges by these General Conditions of Sale that any exchange with the Seller may take place using this address.

The archiving of communications, the order, order details, as well as invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with the provisions of article 1360 of the Civil Code. This information may be produced as proof of the contract.

The language proposed for the conclusion of the contract is French.

The Customer must also choose the delivery method and validate the payment method.

The Seller reserves the right to refuse an order, for example for any abnormal request, made in bad faith or for any other legitimate reason.

The Customer certifies having received details of delivery/transport costs as well as the terms of payment, delivery and execution of the contract, as well as detailed information relating to the identity of the Seller, his postal, telephone and telephone contact details. electronics, and its activities in the context of this sale.

ARTICLE 6. CONFIRMATION AND PAYMENT OF THE ORDER

This is an order with payment obligation, which means that placing the order involves full payment by the Customer. The Customer authorizes payment for their order by clicking on the “Authorize/Validate payment” button.

1. PAYMENT

The Customer makes payment at the time of final validation of the order by specifying his bank card number, by bank transfer or by Paypal (see Article 7 “Method of payment”. of these General Terms and Conditions)

The Customer guarantees to the Seller that he has the necessary authorizations to use this method of payment and acknowledges that the information given for this purpose constitutes proof of his consent to the sale and to the payment of the sums due under the order.

The Seller has implemented a procedure for verifying orders and means of payment intended to reasonably guarantee against any fraudulent use of a means of payment, including by asking the Customer for identification data.

Payments by credit card are made using secure 3D transactions provided by the service provider Shopify via the simplified payment solution Shop Pay. Shop Pay stores its customers' personal data on PCI (Payment Card Industry Security Standard) compliant platforms. It also offers sending a unique code by SMS, encrypted financial data and biometric authentication to ensure that you are the one and only person who can make purchases with your account.

Information relating to your purchase transaction is retained for as long as necessary to complete your order.

Once your order is finalized, the information relating to the purchase transaction is deleted.

All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, which is the joint effort of companies such as Visa, MasterCard, American Express and Discover.

PCI-DSS requirements ensure the secure processing of credit card information by our store and its service providers.

For more information, please see Shopify's Terms of Service ( https://www.shopify.com/en/legal/conditions ) or its Privacy Policy ( https://www.shopify.com/en/ legal/confidentiality ).

The Buyer guarantees to the Seller that he has the necessary authorizations to use the payment method he has chosen for his order.

In the event of refusal of authorization for payment by credit card from accredited organizations or in the event of non-payment in full, the Seller reserves the right to suspend or cancel the order and its delivery.

The Seller also reserves the right to refuse an order from a Buyer who has not fully or partially paid a previous order or with whom a payment dispute is in progress.

2. CONFIRMATION

Upon receipt of validation of the purchase and payment by the Customer, the Seller sends to the latter, to the email address he has specified, confirmation of receipt of the order form.

The Seller is required to send an invoice to the Customer upon delivery.

The Customer may request that the invoice be sent to an address other than the delivery address by sending a request to this effect to customer service (see contact details below) before delivery.

In the event of unavailability of a product, the Seller will keep the Customer informed by email as soon as possible in order to cancel the order for this product and reimburse the related price, the remainder of the order remaining firm and final.

The Customer can always exercise his right of withdrawal within 14 days from the moment when information concerning the unavailability of the product was sent to him.

For any questions relating to the tracking of an order, the Customer may contact customer service using the following contact details:

*By telephone Monday to Friday from 9 a.m. to 5 p.m. at the following number: + 33 (0)6 66 09 68 04
*By email to: welcome@catsandgreentea.fr

ARTICLE 7. METHOD OF PAYMENT

All payment methods made available to the Customer are listed on the Seller's website.

Payments by credit card:

The Site accepts payments by credit card (Carte Bleue, Visa, Mastercard, American Express).

The Customer has the option if he wishes to spread out his payments using the Klarna application offered by the Site: https://www.klarna.com/be/fr/

Payments by bank transfer:

The Seller's bank details will be communicated to the Customer upon request by the latter at the address: welcome@catsandgreentea.fr. In the event of failure to receive the bank transfer within four (4) working days from confirmation of the order by the Customer, the order will be considered canceled.

The Customer guarantees the seller that he has the authorizations that may be necessary to use the payment method chosen by him, when placing the order.

Payments by Paypal

The Customer can choose to pay via their Paypal account: https://www.paypal.com

ARTICLE 8. ELECTRONIC SIGNATURE

In accordance with the provisions of Law No. 2000-230 of March 13, 2000, the online provision of the Buyer's bank card number and the final validation of the order constitute proof of the Customer's agreement, of the payment of the amounts due under the purchase order, signature and express acceptance of all operations carried out.

ARTICLE 9. PROOF OF TRANSACTION

Communications, orders and payments between the Customer and the Seller can be proven using computerized records, kept in the Seller's computer systems under reasonable security conditions. Purchase orders and invoices are archived on a reliable and durable medium considered, in particular, as a means of proof.

ARTICLE 10. DELIVERY

The online sales offers presented on the Site are reserved for consumers residing in mainland France, in the DROM/COM, in the United States and Canada, in a member country of the European Union, and for deliveries in these same geographical areas.

Delivery means the transfer to the Customer of physical possession or control of the product.

Customs duties or other local taxes or import duties or state taxes may be payable. They will be the responsibility and are the sole responsibility of the Customer.

Shipping costs are those specified when finalizing the order and are accepted upon validation of the order.

Delivery is only made after confirmation of payment by the Seller's banking organization.

The products are delivered to the address indicated by the Customer (only one address per order) on the online form serving as an order form, the Customer must ensure its accuracy: it is therefore up to him to check that this address does not contain any 'error. The Seller cannot be held liable if the address provided by the Customer is incorrect, thus preventing or delaying delivery.

The Seller points out that when the Customer takes physical possession of the products, the risk of loss or damage is transferred to him.

1. DELIVERY DELAY

a- Preparation of the order : orders will be prepared for shipment to the address indicated by the Customer when ordering on the site, within a maximum period of 48 hours if the product is in stock, between 4 and 5 weeks at most if The product is in production following a pre-order.

b- Delivery/transport : after the preparation stage, the Seller undertakes to transport the products in accordance with the indicative transport times announced on each product sheet and at the basket level, provided that payment for the order is not has not been previously refused.

Here are the delivery times depending on the different countries/areas:

 In mainland France:
Delivery in mainland France is free for purchases over €100. This
information is visible by means of a permanent banner on our site.
You will be delivered, according to your choice, to your home or to a relay point near you.
In 3 to 5 days (indicative times), if the product is available in our stock. Between 4 and 6 weeks (preparation time included) if the product is in production following a pre-order.
If the Customer is absent when the package is presented, a delivery notice will be left by La Poste in their mailbox, inviting them to collect their package from the Post Office indicated on the notice.
The Customer will have two weeks to claim their package.
After this period, the order will be automatically returned to the Seller who will contact the Customer again to define the conditions for possible reshipment. The processing costs for this new delivery will then be invoiced to the Customer.

 In EU countries:
You will be delivered to your home in 4 to 8 days (indicative times), depending on the destination if the product is available in our stock. Between 4 and 6 weeks (preparation times included) if the product is in production following a pre-order. If the package(s) are returned to us by the postal services of the country in question due to non-complaint, unknown recipient or change of address which has not been reported to the Seller, the Seller will contact you with the Customer to define the conditions for a possible reshipment. The processing costs for this new delivery will then be invoiced to the Customer.

 In the Overseas Departments, the Overseas Communities:
You will be delivered to your home in 6 to 10 days (indicative times), depending on the
destination if the product is available in our stock. Between 4 and 6 weeks (preparation time included) if the product is in production following a pre-order . If the package(s) are returned to us by the postal services of the country in question due to non-complaint, unknown recipient or change of address which has not been reported to the Seller, the Seller will contact the Customer again. to define the conditions for possible reshipment. The processing costs for this new delivery will then be invoiced to the Customer.

 In North America (United States-Canada):
You will be delivered to your home in 6 to 10 days (indicative times), depending on the
destination if the product is available in our stock. Between 4 and 6 weeks (preparation time included) if the product is in production following a pre-order . If the package(s) are returned to us by the postal services of the country in question due to non-complaint, unknown recipient or change of address which has not been reported to the Seller, the Seller will contact the Customer again. to define the conditions for possible reshipment. The processing costs for this new delivery will then be invoiced to the Customer.

 Other countries:
If your country of residence is not yet listed on our site, write to us at: welcome@catsandgreentea.fr with the details of your order. We you
will indicate the procedure to follow for payment as well as the costs and delivery times.
delivery.

The Seller undertakes to transport the products in accordance with the indicative transport times announced on each product sheet and in the basket, provided that payment for the order has not been previously refused.

However, if one or more products cannot be delivered/transported within the time initially announced, the Seller will send an email to the Customer informing them of the new delivery date.

In the event of late delivery, the Customer has the option of resolving the contract under the conditions and procedures defined in article L138-2 of the Consumer Code.
The Seller then reimburses the product at the “outbound” costs under the conditions of article L138-3 of the Consumer Code.

However, if one or more products cannot be delivered/transported within the time initially announced, the Seller will send an email to the Customer informing them of the new delivery date.

Metropolitan France: If the Customer is absent when the package is presented, a delivery notice will be left by La Poste in their mailbox, inviting them to collect their package from the post office indicated on the notice.

In the event of late delivery, the Customer has the option of resolving the contract under the conditions and procedures defined in article L138-2 of the Consumer Code. The Seller then reimburses the product at the “outbound” costs under the conditions of article L138-3 of the Consumer Code.

2. ORDER VERIFICATION

If at the time of delivery, the original packaging is damaged, torn or opened, the Customer must then check the condition of the products. If they have been damaged, the Buyer must refuse the package and note a reservation on the delivery note.

The Customer must indicate on the delivery note, and in handwritten form, any anomaly concerning the delivery.

The Customer must inform the Seller of his reservations without delay by email to the address welcome@catsandgreentea.fr , attaching any necessary supporting documents, in particular photos, so that a new package can be prepared for him, then shipped upon receipt of the damaged package in return. . In this case, the delivery times indicated above in these general conditions of sale will no longer apply.

Verification of the products is considered to have been carried out once the Customer, or a person authorized by him, has signed the delivery note.

Any reservation not made in accordance with the rules defined above and within the time limits cannot be taken into account and will release the Seller from any liability towards the Customer.

3. DELIVERY ERROR

In the event of a delivery error and/or non-conformity of the products in nature or quality compared to the indications appearing on the order form, the Customer submits his complaint to the Seller as soon as possible.

The claim may be made according to the following methods:

• By telephone Monday to Friday from 9 a.m. to 5 p.m. at the following number: + 33 (0)6 66 09 68 04
• By email to: welcome@catsandgreentea.fr

4. ORDER RETURN FOR ERROR OR NON-CONFORMITY

To make a return request, the Customer must imperatively send his
ask the Seller by sending an email to the address: welcome@catsandgreentea.fr
This will allow the Seller to send the Customer instructions regarding the return.
This step is essential so that the Seller can send the Customer the
return instructions.

The product to be exchanged or refunded must be returned to the Seller as a whole and in its original packaging within fourteen (14) days of receipt and accompanied by the purchase invoice. Packages for which no attached element allows the sender to be identified (order number, surname, first name, address) cannot be returned.

Return costs for delivery errors and/or non-conformity of the products are the responsibility of the Seller except in the event that it turns out that the product does not correspond to the original declaration made by the Customer in the sense return.

Any complaint or return not made in accordance with the rules defined above and within the time limits cannot be taken into account and will release the Seller from any liability towards the Customer.

In the event of return of the goods for incorrect or incomplete address, or unreported prolonged absence, the Buyer will be offered 2 alternatives:

- the reshipment of the goods after payment of the contribution to the return costs.
- reimbursement of the order after deduction of delivery costs.

ARTICLE 11. PRODUCT WARRANTIES

The Seller guarantees the conformity of the products to the contract.

The Customer may make a request under the legal guarantee of conformity, in accordance with the provisions of articles L. 211-4 of the Consumer Code, or under the guarantee of defects in articles 1641 et seq. of the Civil Code.

1. CONFORMITY GUARANTEE

The Customer has a period of 2 years from delivery of the product to implement the legal guarantee of conformity.

As such, he can choose between repairing or replacing the good, under the conditions provided for in article L. 211-9 of the Consumer Code.

The Customer is not required to provide proof of the existence of a lack of conformity, within 6 months (24 months from March 18, 2016, except for second-hand goods) following the date of issue of the product.

2. DEFECT WARRANTY

The Customer, if he implements the warranty against defects provided for in articles 1641 et seq. of the Civil Code, may choose between canceling the sale or reducing the price, in accordance with article 1644 of the Civil Code.

ARTICLE 12. UNAVAILABILITY OF PRODUCTS AND REFUND

If an ordered product is unavailable, the Customer will be informed by email.

The Customer will have the possibility to cancel his order and will thus have the choice between reimbursement of the sums paid by him within 15 days at the latest of their payment, or exchange of the product.

ARTICLE 13. RIGHT OF WITHDRAWAL

In accordance with the regulations, the Customer may exercise his or her right to withdraw from this contract without giving any reason within 14 days. The withdrawal period expires fourteen days after the day on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the good or the last good.

The Customer will assert his right of withdrawal by notifying the Seller of his decision to withdraw by means of an unambiguous declaration (for example a registered return letter sent by post or an email) to the following addresses: cats&green tea; 6, rue d’Armaillé, 75017, Paris or welcome@catsandgreentea.fr

The Customer can alternatively use the model withdrawal form made available on the Site at the address: https://catsandgreentea.fr/pages/formulaire-de-retractation .

The Seller will immediately send an acknowledgment of receipt of the withdrawal on a durable medium (for example an email).

In order for the withdrawal period to be respected, it is important that the Customer sends his communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period.

Withdrawal effects

In the event of withdrawal by the Customer, the Seller will reimburse, according to the cases and terms defined below, all payments received from him, including delivery costs (with the exception of additional costs arising from the fact that he has chosen , where applicable, a delivery method other than the less expensive standard delivery method offered by the Seller) without undue delay and, in any event, no later than fourteen days from the day on which the Seller is informed of its decision to withdraw from this contract.

The Seller will reimburse using the same means of payment as the one he used for the initial transaction, unless he expressly agrees to a different means; in any event, this reimbursement will not incur any costs for the Customer. The Seller may defer reimbursement until he has received the goods or until the Customer has provided proof of shipment of the goods, the date chosen being that of the first of these events.

The Customer must return or return the goods to the Seller without undue delay and, in any event, no later than fourteen days after he has communicated his decision to withdraw from this contract. This deadline is deemed to be respected if the goods are returned before the expiry of the fourteen day period.

Reimbursement of products will take place in the following cases and according to the following conditions:

• The order is returned in its entirety: the Seller reimburses the price of the order, return costs payable by the Customer.
• The order is not returned in its entirety (the Customer keeps one or more products ordered): the Seller reimburses the price of the returned product(s), any shipping costs are not reimbursed and return costs remain the responsibility of the Customer.
• The product is returned due to the Seller's responsibility: the product, shipping and return costs are refunded.

The Customer's liability is only incurred with regard to the depreciation of the property resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this property.

The return of the product can only be accepted for the products as a whole, intact and in their original condition, in particular with complete packaging, intact and in salable condition.

Certain products, due to their intrinsic quality, cannot be subject to the right of withdrawal and cannot be refunded, in particular but not exclusively, the products covered by article L. 121-21-8 of the Consumer Code to know :

• any tailor-made product;
• any product which cannot by its nature be reshipped;
• any perishable product;
• any video product;
• any press product...

Any withdrawal or return not made in accordance with the rules defined above and within the time limits cannot be taken into account and will release the Seller from any liability towards the Customer.

By accepting these General Conditions of Sale, the Customer expressly acknowledges having been informed of the withdrawal procedures.

ARTICLE 14. RIGHT OF INTELLECTUAL PROPERTY AND USE OF THE SITE

The Publisher is the sole owner of all elements present on the Site, in particular and without limitation, all texts, files, animated or non-animated images, photographs, videos, logos, drawings, models, software, brands, visual identity, database , structure of the Site and all other elements of intellectual property and other data or information which are protected by French and international laws and regulations relating in particular to intellectual property.

Consequently, none of the elements of the Site defined above may in whole or part be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, broadcast, represented, stored, used, rented or exploited. in any other way, free of charge or for a fee, by a Client or by a third party, whatever the means and/or supports used, whether known or unknown to date, without express prior written authorization of the Publisher on a case-by-case basis, and the Client is solely responsible for any unauthorized use and/or exploitation.

The Publisher reserves the right to take legal action against persons who have not respected the prohibitions contained in this article.

ARTICLE 15. FORCE MAJEURE

The execution of the seller's obligations hereunder is suspended in the event of the occurrence of a fortuitous event or force majeure which prevents execution. The Seller will notify the Customer of the occurrence of such an event as soon as possible.

ARTICLE 16. PARTIAL VALIDITY AND MODIFICATION OF THE CONTRACT

If one or more stipulations of these General Conditions of Sale were to be declared void by application of the law, a regulation or a final decision of a French court, the other stipulations will retain their full force and scope.

Any contractual modification is only valid after written and signed agreement of the parties.

ARTICLE 17. APPLICABLE LAW AND COMPETENT JURISDICTION

The Seller is established in France in a stable and lasting manner to effectively carry out its activity, regardless of the location of its head office in the case of a legal entity.

Also, these General Terms and Conditions are therefore governed, interpreted and applied in accordance with French law, to the exclusion of the provisions of the Vienna Convention.

In the event of a dispute or complaint, the Customer will contact the Seller as a priority to obtain an amicable solution.

In the absence of an amicable agreement, any action may be taken before the court of the Seller's registered office.

In accordance with the provisions of articles L661-1 to L616-3 of the Consumer Code, the consumer is informed that he can resort to a consumer mediator under the conditions provided for in Title I of Book VI of the Consumer Code.

ARTICLE 18. PROTECTION OF PERSONAL DATA

In accordance with Regulation 2016/679 of April 27, 2016 relating to the protection of individuals with regard to the processing of personal data and the free movement of such data, the Seller has implemented a processing of personal data which has for the purpose of selling and delivering products and services defined in this contract. The Buyer can be informed of the related conditions by consulting our Privacy Policy on the Site at the following address:

https://catsandgreentea.fr/pages/politique-de-confidentialite

ARTICLE 19. ACCEPTANCE OF THE GENERAL CONDITIONS BY THE CUSTOMER

The Customer acknowledges having carefully read these General Conditions of Sale (CGV).

By ordering on the Site, the Customer confirms having read the General Conditions of Sale and accepts them, making him contractually bound by the terms of these General Conditions of Sale.

The General Conditions of Sale applicable to the Customer are those available on the date of the order, a copy of which dated to date can be provided to the Customer upon request. It is therefore specified that any modification of the General Conditions of Sale which is made by the Seller will not apply to any order placed previously, unless expressly agreed by the Customer at the origin of a given order.