Delivery and Return
DELIVERY
Delivery times vary from country to country. On our site we indicate the longest delivery time.
However, if the item is in stock, shipping and delivery will take place within a few days depending on the destination. In all cases, you will be notified by email of the shipment of your order and its tracking number.
Customs duties or other local taxes or import duties or state taxes may be payable. They will be the responsibility of the Customer and are their sole responsibility.
In France :
Delivery is free from 100€ purchase . This information is visible by means of a permanent banner on our site.
You will be delivered, according to your choice, to your home or to a relay point near you.
In 3 to 5 days (indicative times), if the product is available in our stock. Between 4 and 6 weeks (preparation time included) if the product is in production following a pre-order.
In EU countries:
You will be delivered to your home in 4 to 8 days (indicative times), depending on the destination if the product is available in our stock. Between 4 and 6 weeks (preparation time included) if the product is in production following a pre-order .
In the Overseas Departments, the Overseas Communities:
You will be delivered to your home in 6 to 10 days (indicative times), depending on the destination if the product is available in our stock. Between 4 and 6 weeks (preparation time included) if the product is in production following a pre-order.
In North America (United States-Canada):
You will be delivered to your home in 6 to 10 days (indicative times), depending on the destination if the product is available in our stock. Between 4 and 6 weeks (preparation time included) if the product is in production following a pre-order.
Other countries :
Your country of residence is not yet listed on our site?
Write to us at: welcome@catsandgreentea.fr with the details of your order. We will tell you the procedure to follow for payment as well as the costs and delivery times.
If one or more products cannot be delivered/transported within the time initially announced, the Seller will send an email to the Customer informing them of the new delivery date.
More details on our delivery and returns policy in our General Conditions of Sale .
BACK
To make a return request, please write to the following address:
welcome@catsandgreentea.fr
This step is essential and must be followed so that we can send you instructions for making the return.
The return must be made within 14 days maximum from the date of receipt of the item(s), by post.
The products must be in their original condition, in their original packaging and unused. If the original packaging is too damaged, you should use your own reinforced packaging. Any returns made differently cannot be taken into account.
Once the return is received, the refund or exchange is made within 14 days on the same payment method used during the purchase.
The refund will correspond to the price of the item(s) ordered as well as all payments received, including delivery/shipping costs (except for additional costs arising from the fact that the Customer has chosen, where applicable, a delivery method other than the less expensive standard delivery method offered by the Seller). Return costs will not be refunded.
However, if the item(s) are defective or if there is an error on our part relating to the order (wrong address, non-conformity of the products in nature or quality compared to the indications appearing on the order form) the Return costs will be our responsibility.
You also have the right to withdraw, under the same conditions, within 14 days from the date of receipt of the item(s).
To do this, please send an email to the address: welcome@catsandgreentea.fr or use the withdrawal form made available on our site:
https://catsandgreentea.fr/pages/formulaire-de-retractation
More details on our delivery and returns policy in our General Conditions of Sale .
